Support email
For general support, send a message to support@dataclean.site. Keep the message focused on the issue and avoid attaching private source files unless a safe support workflow has been arranged.
What to include in a bug report
A useful report includes the file type, approximate file size, browser, device, whether you were logged in, the action you expected, and what happened instead. Do not send sensitive files, private client assets, legal evidence, or personal documents unless you have permission and a safe support channel.
Corrections and editorial feedback
If a guide is unclear, outdated, too broad, or missing an important limitation, send the page URL and a short explanation. Fenwick DataClean prioritizes corrections that improve user safety, file integrity, accessibility, privacy disclosure, and responsible sharing.
Advertising and site review questions
Fenwick DataClean may use advertising to support free access, but ads should never be the reason a user cannot find the cleaner, blog, privacy policy, or support information. If an ad placement creates a poor experience, report the page and device so it can be reviewed.
Privacy or safety concerns
If you believe the site is encouraging unsafe behavior, missing an important limitation, or handling a file type in a confusing way, include that concern in your message. Privacy tools earn trust by correcting unclear guidance quickly and by avoiding claims that go beyond what the product can reliably do.
Accessibility feedback
Reports about mobile layout, keyboard navigation, small text, confusing labels, screen reader behavior, or contrast issues are welcome. Fenwick DataClean is meant to work for a global audience, so clear language and accessible controls are part of the product, not extra polish.
Response expectations
Support messages are reviewed based on impact. Issues that affect file integrity, privacy disclosure, login access, broken pages, or misleading guidance should be treated as higher priority than general content suggestions. If you are reporting a cleaning issue, include enough detail to reproduce it without exposing private data.
Partnership and media requests
For professional inquiries, include the organization, context, and page or feature involved. Fenwick DataClean is focused on metadata privacy, responsible file sharing, and practical education around common image and video formats.
Report a policy or safety issue
If a page appears to overpromise privacy, fails to explain a limitation, or seems inconsistent with the product's responsible-use principles, report it with the exact URL. Clear reports help keep the site useful for visitors and aligned with a privacy-first purpose.
File examples without exposing data
When possible, describe a file instead of sending it. For example, say that a file is a phone-recorded MP4, a PNG screenshot from a design tool, or a JPEG exported from a camera app. That often gives enough context to investigate without exposing private content.
Helpful screenshots
A screenshot of an error message, status note, or broken layout is often safer than sending the original file. Remove any visible private information from the screenshot before sharing it. This keeps support useful while respecting the same privacy habits the site recommends.
Broken links and crawl issues
If you find a missing page, a redirect that behaves incorrectly, or a sitemap URL that does not open, report the exact address. Clear navigation matters because users and search engines both need to reach the cleaner, guides, privacy disclosures, and support pages without dead ends.
Account help
If you cannot log in or create an account, include the email address used for the account and the exact error message. Do not include your password in any support message.